System Status
This page shows exactly where things stand right now: how fast tasks are moving, whether we're taking on new work, and how quickly support is responding. We keep it public because transparency is part of the service — you should never have to guess whether your fix is going to land on time.
What our 24-hour SLA actually means
When you submit a task, our commitment is simple: it moves from your queue to delivered within 24 hours of us receiving the access we need. Turnaround is measured from the moment your task is ready to start — not from the moment you first think of it. If a fix is genuinely large (a full site meta overhaul across thousands of products, say), we'll tell you up front and break it into stages so you always see forward progress inside that same 24-hour rhythm.
The clock only depends on one thing you control: getting us in. Once we have your store access credentials on file, the countdown starts and the work gets done. Not sure what's slowing your store down in the first place? Grab a free audit and we'll map your issues to the exact services that fix them.
How the queue works
Your subscription runs one active task at a time. That's deliberate. Instead of spreading attention thin across a dozen half-finished changes, the whole team focuses on the single fix in front of them, ships it, and moves to the next. You queue as many tasks as you want — they just process in order, one clean handoff after another. The moment one is delivered, the next begins.
This is why we can hold a real 24-hour turnaround where agencies quote two to four weeks. There's no billable-hour negotiation, no scoping meeting, no waiting for a project manager to slot you in. You submit, we deliver, you queue the next thing. Capacity above reflects whether we're currently onboarding new clients into that rhythm — when it says Open, there's room for you.
Capacity & what happens if we fill up
We cap how many active subscriptions we take on so the 24-hour promise stays real for everyone already inside. If intake ever closes, this page will say so, and new sign-ups move to a short waitlist rather than getting squeezed into a queue that can't keep pace. Existing clients are never affected by a waitlist — your turnaround stays locked at 24 hours regardless of how busy intake gets.
Everything here — unlimited tasks from the full catalog, 24-hour delivery, rework until you're happy — is covered by one flat monthly rate with no contract. See exactly what's included or start with a free audit to see where your store stands today.
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